Terms of Service - Banana AI Pro

Acceptance of Terms

By accessing and using Banana AI Pro services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service. These terms apply to all users of the service, including visitors, registered users, and subscribers.

Service Description

Banana AI Pro provides AI-powered image generation and editing services using supported models including Nano Banana, Nano Banana Pro, and other third-party AI models. Our platform allows users to:

Transform images using natural language descriptions
Generate image edits from text descriptions
Access various AI models with different quality levels
Manage content through user dashboards
Purchase credits and manage subscriptions

User Accounts and Responsibilities

Account Creation

You must provide accurate and complete information
You are responsible for maintaining account security
You must be at least 13 years old to use our service
One account per person or entity

Prohibited Activities

Sharing account credentials with others
Attempting to bypass payment systems or credit limits
Using automated systems to access the service
Engaging in fraudulent or illegal activities

Content Policy and Restrictions

This section is Banana AI Pro's Acceptable Use Policy (AUP). It applies to prompts, uploaded or edited source materials, generated images and videos, and content stored, shared, or distributed through the service.

Strictly Prohibited Content

You must not use Banana AI Pro to generate, request, upload, edit, distribute, or facilitate prohibited content. These restrictions apply to prompts, source materials, generated images or videos, and any related use of the service.

1. Pornographic, Sexual, or NSFW Content

Sexually explicit, pornographic, exploitative, or otherwise NSFW content, including sexualized nudity or sexual content created for arousal.

2. Violence or Gore

Graphic violence, gore, torture, dismemberment, or content that glorifies, encourages, or depicts serious violence in a gratuitous manner.

3. Hate Speech or Discriminatory Content

Content that attacks, dehumanizes, threatens, or promotes discrimination or violence against individuals or groups based on protected characteristics.

4. Child Safety and CSAM

Any child sexual abuse material (CSAM), sexualized depiction of a minor, child exploitation, grooming, or content that otherwise endangers or exploits children.

5. Deepfakes or Impersonation

Non-consensual deepfakes or content intended to impersonate, misrepresent, deceive, or falsely portray another person, including through use of their likeness, voice, or identity.

6. Copyright or Trademark Infringement

Content that infringes or misappropriates another party's copyright, trademark, or other intellectual-property rights, including use of source materials, brands, or logos without the necessary rights or authorization.

Zero-Tolerance Content

Child sexual abuse material (CSAM) or any sexual content involving minors
Content that promotes or facilitates terrorism, extremism, or mass violence
Technical instructions for weapons of mass destruction
Content that incites genocide or ethnic hatred
Non-consensual sexual deepfakes targeting real individuals

We may block this content immediately, suspend or terminate related accounts, preserve relevant records, and notify authorities where required by law or necessary to address serious harm.

Other Prohibited Uses

Passing AI-generated content off as human-created or using it to deceive others
Generating spam, scams, or deceptive commercial content
Using jailbreak prompts or other methods to bypass platform safety controls
Impersonating real individuals, brands, or organizations without authorization

Important: Content rejected by supported third-party AI models for policy violations will result in credit deduction without image generation. Users are responsible for ensuring compliance before submission.

Acceptable Content

Original creative content and artwork
Educational and informational materials
Business and promotional content (following guidelines)
Entertainment and artistic expressions
Personal photos and memories, only where you have the necessary rights and consent

Content Moderation

We use a multi-layer moderation process combining automated checks, third-party provider safety controls, and human review. The process is designed to screen requests before processing, prevent unsafe outputs from being delivered where a provider flags them, and investigate reports after delivery.

Our standard workflow is: request received, automated input check, provider output check, manual review of flagged or reported material, decision, enforcement, and reporter or user notification where appropriate.

Automated Input Screening

Every generation prompt is sent to our automated prompt safety check before a task is created or credits are deducted. The check evaluates the request for prohibited categories and may allow, block, or flag it. Blocked or flagged requests are not submitted for generation.

Output and Provider Screening

Supported third-party AI model providers apply additional safety controls to requests and generated outputs. If a provider rejects a request or output, we do not deliver the rejected result. Provider decisions may be stricter than this Policy.

Human Review and Standards

Our support and safety reviewers manually assess automated flags and user reports against the prohibited categories above, the presence of consent and rights, severity, risk of harm, relevant account history, and applicable law. Reviews are handled objectively and as confidentially as reasonably possible.

Review Targets

The following are our current targets for reports received through the channels below. If additional investigation is needed, we will provide an update when practicable.

Severity	Initial response	Target action or resolution
Critical: child safety, terrorism, imminent serious harm	Within 2 hours	Protective action immediately; resolve within 24 hours
High: severe or repeated violations	Within 24 hours	Target resolution within 3 business days
Medium: confirmed policy violations	Within 3 business days	Target resolution within 7 business days
Low: minor or incomplete reports	Within 5 business days	Target resolution within 15 business days

Reporting Content and Misuse

You may report suspected violations of this AUP, including child-safety concerns, terrorism, impersonation, non-consensual deepfakes, or infringement of your rights. Our monitored content-report channel is the support@bananaai.pro customer-support email. You may also visit our contact page for support guidance. Include the subject line "Content Report" when emailing. You do not need an account to use the email channel.

Reporting Principles

We acknowledge and triage reports according to the severity targets in Content Moderation.
Reporter identity and report details are kept confidential, except where disclosure is required by law or necessary to address serious harm.
Reports receive independent, objective review; knowingly false or abusive reports may result in account action.

What to Include

Please provide the relevant page URL or generation details, a description of the concern, the applicable policy category, and any information that establishes your ownership or authority where you are reporting infringement or impersonation. Do not attach or reproduce illegal content, especially suspected CSAM, in your report.

We may request additional information, restrict access while a report is investigated, and notify the reporter of the outcome where appropriate and legally permitted.

Enforcement for Violations

We assess enforcement based on the severity of the violation, risk of harm, available evidence, consent or rights concerns, and prior violations. We may act without prior notice where necessary to protect users, the public, or the service. Measures may be combined and can be escalated for repeated or serious violations.

Block: Reject or block a generation request, prompt, upload, or output
Remove: Remove or disable access to violating content or related links
Warning: Issue a written warning and require content removal or correction
Restrict: Limit access to features, models, quotas, or other platform functions
Suspend or terminate: Temporarily suspend or permanently terminate an account
Escalate: Preserve relevant records and report to, or cooperate with, law enforcement or other authorities when required by law or necessary to address serious harm

Critical content may be blocked immediately. High-severity or repeated violations may result in removal and suspension, while lower-severity first violations may receive a warning or feature restriction.

Payment Terms and Credits

Credit System

Credits are consumed upon generation request submission
All image generations: 1 credit per generation (regardless of model)
Credits are charged immediately when generation starts
Credits are non-refundable and non-transferable
Failed generations due to content policy still consume credits

Subscriptions

Monthly recurring billing on subscription date
Credits allocated immediately upon payment
Unused credits reset monthly
Cancel anytime before next billing cycle
No partial refunds for unused time/credits

Important Payment Policies

Failed Generations: Credits are deducted regardless of generation success or content rejection
Refund Policy: Technical failures on our end may be eligible for credit refunds at our discretion
Billing Issues: Contact support within 7 days of billing for dispute resolution
Price Changes: 30-day advance notice will be provided for subscription price changes

Intellectual Property Rights

Your Content Rights

You retain ownership of the original content you provide (images, text prompts). By using our service, you grant us a license to process your content for the purpose of providing AI image editing services.

Generated Content

You own the rights to images generated from your content, subject to the rights of any third-party materials included in your original content. Generated content is provided "as-is" without warranties regarding originality or infringement.

Our Platform Rights

The Banana AI Pro platform, including software, algorithms, user interface, and branding, is owned by us and protected by intellectual property laws.

Limitation of Liability

Disclaimer: Our service is provided "as is" without warranties of any kind. We do not guarantee the accuracy, reliability, or availability of our service.

We are not liable for:

Content rejection by AI models or third-party services
Loss of data, credits, or generated content
Service interruptions or technical issues
Damages resulting from use of our service
Third-party actions or content
Copyright or trademark infringement claims

Our total liability to you for all claims will not exceed the amount you paid us in the 12 months preceding the claim.

Privacy and Data Handling

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. By using our service, you consent to our data practices as described in our Privacy Policy.

Key Privacy Points:

Generated images are stored for 30 days, then automatically deleted
Content may be processed by supported third-party AI models and services, including Nano Banana and Nano Banana Pro
We do not use your content to train AI models without consent
Account data is protected with enterprise-grade security

Termination

Your Rights

Cancel your account at any time
Download your content before termination
Request data deletion (subject to legal requirements)

Our Rights

Suspend accounts for policy violations
Terminate service with reasonable notice
Remove content that violates our policies

Changes to Terms

We may modify these terms at any time. We will notify users of significant changes via email or platform notifications. Continued use of the service after changes constitutes acceptance of new terms. We encourage regular review of these terms.

Governing Law and Disputes

These terms are governed by the laws of the jurisdiction where our company is incorporated. Any disputes will be resolved through binding arbitration, except where prohibited by law.

Dispute Resolution Process:

Contact our support team for informal resolution
If unresolved, proceed to formal mediation
Final resolution through binding arbitration if required

Contact Information

For questions about these Terms of Service or our services, please contact us:

Banana AI Pro Support Team

Website: bananaai.pro

For support or legal questions, please visit our contact page.

Response time: Within 48 hours for legal matters

* Independent service provider platform

Acknowledgment

By using Banana AI Pro services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge that you have read and understand our Privacy Policy.